Our Guarantee

DELIVERY OPTIONS

Orders ship from Wisconsin and generally take 5-10 days to arrive, except where longer lead-times are noted. Packages can ship anywhere in the contiguous United States.

All of the products on www.tikibrand.com are 100% satisfaction guaranteed. If you are not completely satisfied and purchased directly from TIKI Brand, you may return the product(s) within 30 days of purchase for a refund. Call Customer Support at 1-888-473-1088 or Contact Us to obtain your refund or exchange. Proof of purchase is required.

If you purchased from a retailer, please contact the retailer that you purchased from to return or exchange your item based on their policies.

Thank you for your purchase!

• TIKI® Brand Fire Pits are warranted against defects in materials and workmanship for a period of 2 years from the date of purchase when used under normal conditions for its intended purpose in a residential backyard setting.

• This limited warranty extends to the original purchasers of TIKI® Brand Fire Pits who are located in the continental United States (Hawaii, Alaska and U.S. territories are excluded). The “original purchaser,” for the purposes of this warranty, is the first purchaser from www.tikibrand.com or an authorized retailer, or in the case of a gift, to the initial gift recipient of the first purchaser. This limited warranty is non-transferable.
• To start a warranty claim, please call 1-888-473-1088 or Contact Us. Please have your proof of purchase along with a photo of the potential warranty issue before beginning. We reserve the right to perform testing to determine if your product is subject to this warranty and/or to refuse warranty service to any person who, in our sole discretion, abuses the TIKI® Brand Fire Pit or warranty policy. If Lamplight Farms Incorporated determines that the TIKI® Brand Fire Pit is subject to this warranty, we will, in our sole discretion: (i) replace the TIKI® Brand Fire Pit with the same model product or parts, (ii) replace the TIKI® Brand Fire Pit with a comparable product should the TIKI® Brand Fire Pit be discontinued or otherwise unavailable, or (iii) provide you with a refund of the purchase amount. The replacement of the TIKI® Brand Fire Pit or any part of the TIKI® Brand Fire Pit under warranty will not extend the period of warranty. If you obtain a replaced or repaired, the warranty term of the replaced or repaired TIKI® Brand Fire Pit begins from the date of purchase of the original TIKI® Brand Fire Pit.

This limited warranty does not cover:

• Purchases from retailers that are not authorized retailers of TIKI® Brand Fire Pits.

• Damages caused by improper assembly or handling, misuse and/or abuse.

• Damages caused by lack of storage away from the elements.

• Failure to comply with use instructions.

• Non-residential use of TIKI® Brand Fire Pits, such as commercial use.

• Damage cause by acts of God or other natural forces.

• Use of parts and accessories other than those designed for TIKI® Brand Fire Pits.

• Repairs or alterations carried out by unauthorized parties or agents

• Painting or otherwise altering the materials used to produce the product.

• Normal wear and tear or cosmetic damage.

TO THE MAXIMUM EXTENT PERMISSIBLE BY APPLICABLE LAW, THERE ARE NO EXPRESS WARRNTIES OTHER THAN PROVIDED HEREIN. LAMPLIGHT FARMS INCORPORATED DISCLAIMS ALL STATUTORY AND IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE EXTENT PERMITTED BY LAW. IN SO FAR AS SUCH WARRANTIES CANNOT BE DISCLAIMED, ANY IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WILL BE LIMITED IN DURATION TO THE WARRANTY PERIOD SET FORTH ABOVE. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. SOME STATES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE AND JURISDICTION TO JURISDICTION.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND EXCEPT AS SET FORTH IN THIS LIMITED WARRANTY, IN NO EVENT WILL LAMPLIGHT FARMS INCORPORATED OR ITS SUPPLIERS BE LIABLE FOR PROCUREMENT OF SUBSTITUTE PRODUCTS, LOSS OF USE, OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING OUT OF OR RELATED TO THE TIKI® BRAND FIRE PITS OR USE BY YOU OR ANY THIRD PARTY, WHETHER UNDER THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE), INDEMNITY, PRODUCT LIABILITY OR OTHERWISE. THIS LIMITATION WILL APPLY EVEN IF LAMPLIGHT FARMS INCORPORATED HAS BEEN ADVISED OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. IN LIEU OF ANY OTHER REMEDY FOR ANY AND ALL LOSSES AND DAMAGES RESULTING FROM ANY CAUSE, LAMPLIGHT FARMS INCORPORATED MAY, AT ITS SOLE AND EXCLUSIVE OPTION AND IN ITS DISCRETION, REPAIR OR REPLACE YOUR PRODUCT, OR REFUND ITS PURCHASE PRICE. LAMPLIGHT FARMS INCORPORATED’S TOTAL LIABILITY WILL NOT EXCEED THE PURCHASE PRICE PAID FOR THE TIKI® BRAND FIRE PITS GIVING RISE TO SUCH LIABILITY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.

No employee or agent of Lamplight Farms Incorporated may modify this limited warranty.

This limited warranty will be governed by the laws of the State of Wisconsin.

Shipping charges are not refundable unless the item was shipped to you in error. Contact Customer Service at 1-888-473-1088 or Contact Us for instructions on how to return a package shipped to you in error.